How to Get Great Customer Service

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How to Get Great Customer Service by Lynda

Description

Excellent customer service often comes down to an interaction between two people: an employee and a customer. By becoming a customer that employees will do their best to help, you can constantly improve the quality of service. And as you learn to get great service, you can also develop valuable skills that will help you serve your own customers at a higher level.

Topics include:
– Building relationships
– Choosing the best service channel
– Be the best customer
– Joint problem solving

Online Marketing Course

Digital marketing is a component of marketing that uses the Internet and online digital technologies such as desktop computers,
mobile phones and other digital media and platforms for promoting products and services. Its development in the 1990s and 2000s,
the way brands and companies use technology for marketing has changed. As digital platforms became increasingly integrated into marketing plans and everyday life,
and as people increasingly use digital devices instead of visiting physical stores, digital marketing campaigns have become prevalent,
using combinations of search engine optimization (SEO), search engine marketing (SEM), content marketing, influence marketing,content automation,
campaign marketing, data-based marketing, e-Commerce marketing, social media marketing, social network optimization, direct email marketing, display advertising,
e-books, optical disks, and games have become commonplace. Digital marketing extends to non-Internet channels that provide digital media, such as television,
mobile phones (SMS and MMS), callback and hold mobile ringtones. Expanding to non-Internet channels distinguishes digital marketing from Internet marketing.

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